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NYC Tourism Launches AI Travel Chatbots Ahead of FIFA World Cup 2026

Key Facts & Highlights

  • NYC Tourism launched AI chatbots "Libby" and "Ellis" in 60 languages via NYCtourism.com and WhatsApp.
  • NY/NJ region hosts 8 FIFA World Cup 26 matches, including the Final at MetLife Stadium.
  • City transportation plans include expanded pedestrian/bike space on Midtown match days.
NYC Tourism Launches AI Travel Chatbots Ahead of FIFA World Cup 2026 - Featured Image

New York City is gearing up for one of the busiest tourism years in its history. With the United States marking its 250th anniversary in 2026 and the New York/New Jersey region hosting eight FIFA World Cup 26™ matches — including the Final at MetLife Stadium — NYC Tourism + Conventions has rolled out new tools to help the expected wave of visitors plan their trips.

Two AI-powered chatbots, named Libby and Ellis, are now available in 60 languages on NYCtourism.com and WhatsApp to help both leisure travelers and business-event professionals with trip planning. The bureau has also launched a dedicated World Cup fan guide at nyctourism.com/worldcup26 covering match schedules, neighborhood guides, and the city's soccer culture.

Getting the City Ready

Working with the New York New Jersey Host Committee, NYC Tourism has rolled out a business toolkit and educational webinars to help local businesses prepare to welcome fans, plus a new Travel Trade Academy module for tour operators and travel agents building World Cup itineraries. On the ground, the city has outlined a Midtown transportation plan for match days, including expanded pedestrian and bike space along routes like Sixth Avenue.

Source: NYC Tourism + Conventions

Jordan Blake

About the Writer

Jordan Blake

Americas Editor

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